Pathpoint aims to provide agents with quotes instantly; however, certain situations require additional review. In those cases, our goal is to provide you with clear next steps and explanations. Below is what you can expect if a submission is referred:
- Step One: Your submission referred
Agents will receive a message stating that their submission has been referred and they can expect to hear from an underwriter within four business hours. - Step Two: Review carrier explanations
Look for carrier reasons for referral or declination per line of business. If you detect any errors, you will have the opportunity to make corrections and resubmit. - Step Three: Choose your next steps
Upon receiving a referral for a package submission, you can choose to wait for a package quote or proceed with binding any available monoline coverages instead. - Step Four: If you receive a declination
You should receive a quote, correspondence from underwriting, or a declination. If no carriers are a market, download our prefilled ACORDs and any additional explanations so you can continue your search.
For any additional questions, you have a resource with your Account Manager. You can also watch a short demonstration of the referral process here.
Click to download the referral process steps.